This week in CRM (25/01/2014)

CRM and related strategies and technology stories that caught our eye this past week.

FBI: Era of Big Data = Era of Big Data Thefts
The hacking of Target servers to obtain millions of passwords and credit card numbers may have been the most successful data breach in U.S. history, but the worst may be yet to come, warns the FBI.

Microsoft is still an enterprise software company (And that’s ok.)
Commercial “other,” meaning Enterprise Services, Office 365, Azure and Dynamics CRM Online: $415 million. Yes, it’s still early days in Microsoft’s transition to a devices and services company. But it’s still worth noting what’s missing from both the 

Salesforce: Pinning CRM Strategy to ‘The Internet of Customers’
Salesforce.com’s strategy is for Salesforce1 to fuel a golden age in enterprise apps by acting as a platform upon which enterprise customers and independent software vendors can develop and run new apps that are fully integrated into the Salesforce …

Lessons from the death of a tech Goliath
Seven years had passed since Oracle acquired Siebel, which created the customer relationship management (CRM) business, now dominated by Salesforce (CRM). I was the head … SAP (SAP), Oracle, and IBM (IBM) suffered through the recession as well.

The 2014 CRM Watchlist Award for Lifetime Achievement goes to….
The 2014 CRM Watchlist reviews start here. We begin them with the Lifetime Achievement Award winner for this year – Amazon.com. They are kind of obvious to me at least, but let

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